Effective Date: April 15th, 2026
1. Introduction
Capital Web Design (“we”, “us”, “our”) operates a managed WordPress hosting service based in Ontario, Canada. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
By using our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect the following types of information:
a. Personal Information
- Name
- Email address
- Billing information (processed securely via third-party provider)
b. Account Information
- Username and login credentials
c. Usage Data
- IP address
- Server logs
- Website traffic analytics related to hosted websites
d. Cookies
We use session cookies to maintain secure login sessions. These cookies are essential and do not track users across third-party sites.
3. How We Use Your Information
We use your information to:
- Provide and manage hosting services
- Process payments and subscriptions
- Maintain and secure accounts
- Monitor and troubleshoot service issues
- Perform WordPress maintenance (updates, fixes, optimization)
- Communicate with you regarding your account
4. Third-Party Services
We share limited data with trusted third parties:
- Stripe (payment processing)
- WPMUDEV (hosting infrastructure provider)
These providers process data in accordance with their own privacy policies.
5. Data Storage and Location
Your data is primarily stored on servers located in Toronto, Canada. Some third-party providers may process data outside Canada.
6. Data Retention
We retain your information:
- As long as your account is active
- As necessary to comply with legal obligations
- For legitimate business purposes (e.g., logs, backups)
Backups of hosted websites are retained for up to 30 days.
7. Data Security
We implement reasonable technical and organizational safeguards to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Under applicable Canadian privacy laws, you may:
- Request access to your personal data
- Request corrections
- Request deletion (subject to legal and operational requirements)
Requests can be made by contacting us at: [email protected]
9. Children’s Privacy
Our services are not intended for individuals under the age of 18.
10. Changes to This Policy
We may update this Privacy Policy at any time. Continued use of our services constitutes acceptance of the updated policy.
11. Contact
Capital Web Design
Ontario, Canada
Email: [email protected]